Monday's Assignment
There are various styles in customer service. Sales techniques can range from subtle or soft-sell to more direct or hard-sell, depending on the type of product or service being offered.
Hard selling is more common in selling real estate, cars, furniture, major appliances, insurance, and financial services because these products and services are usually sold on a commission basis. In most retail stores, however, you will encounter soft selling.
Task 1:
Listen to these two sales dialogues. Answer the following questions.
second salesperson is soft-sell
2. What hard-sell techniques does the salesperson use in the first dialogue?
direct sell products
3. What constitutes soft selling in the second dialogue?
Indirect sell products
Task 2:
Click on this link and record your answer. Think of one time when you have been in a situation, either as a customer or as a seller, and record which sales style was it? What was being sold? Describe how the seller tried to convince you to make a purchase. How did you respond to it?
No comments:
Post a Comment