Wednesday's assignment

Wednesday's assignment

Contracts

Task 1:

Listen to a talk and take notes of seven key points and supporting details. Compare your notes with a partner. 

Before you consider signing a contract ... 7 number you need remember. make sure you shop around ins compere the price guaranteed wore-tee satiation and other  term conditions best important for severe  such as home roofing or pain ask for and compere job  list more 3 aspens don't go first one you get it.do the home work before you have negotiate more for the best severs and price . the second one who with dealing before you singing contract, you have to knew the company reputation research chalk bester business anforsans, reference letter is important.The third you prasure sign the contract in the medierli, you confortable you decision.   2 research the company

When signing a contract ... 1 make sure claim sales person written  in contract  agree both party you sign detail add later more. contact is two way stress  you and other party agree on make sure you find print. if don't understand ask questions have layer refuse. use plai language,  language explain rather than jargon. company use complicate sentence. 6 short time time to cancel allow penalty, we call cooling-off period ,should be dis grebe should sign door to door sealing. have 10 day deal is worth more than $50  both party agree point number 7 got key you any sign

Task 2:

Listen again and answer the questions. 

1.    What can prevent you from getting the best possible service and price?research the company

2.    What are the potential consequences of not performing due diligence?make sure research the company 

3.    What signals should you be wary of when a contract is involved? you have pressure to singling contract

4.    What can help prevent misunderstandings or fraud when you sign a contract? read condition

5.    What is contained in “the fine print” and what are the consequences of not reading it? locked in

6.    What points does the speaker make about the language of contracts? plai language

7.    Explain the term direct agreement and give an example of a personal development service agreement.What do both of these agreements have in common? cooling off period door to door

8.    What are the potential consequences of cancelling a contract?

9.    What will help protect you if there is a breach of contract? keep cope read contact 

Task 3:

Fill in the following table and add any new idioms/vocabulary that you have picked from the talk.

Key vocabulary	Meaning	Sentences
party	law one of the people or sides in an agreement or argument
offer	to offer something to offer to do something
acceptance	the act of suffering something unpleasant or difficult
consideration	a fact that need to be consider when making a decision
terms	terms the conditions under which you make an agreement
conditions	something that is needed to make something else possible
disclaimer	you are not responsible for something that has happened
cooling-off period	this is the period of within which you are legally able to cancel a signed contract and get your money back
regulated sectors	an arrangement initiated and completed outside of  the formal judicial process without the involvement of courts and judges
small claims court	the civil court that handles cases where the amount of money or the value of the goods involved is $25,000 or less
estimate	to judge or calculate the value size or amount of something
recourse	without making use of something
buyer’s remorse	ask a third person to settle an argument between two people
arbitration
retainer fee
Verbs and verb collocations
to be bound by
to be subject to
to breach	to break contract
to sue	to bring a legal claim against someone because of some loss or damage you have suffered
to file a complaint
to resolve
to perform due
diligence
to disclose	to show or tell someone something
information	knowledge about something or some in the form of  factshowing steady careful effort
be liable for	legally responsible for something
to reserve the right

Monday's assignment

Monday's assignment

Task 1:

Listen to a dialogue between a customer and a restaurant manager. Answer the questions below.

1. What product or service does the customer esquire about?special diner  What are her general requirements?30 people come to diner 18 adults 12 children

2. What are the specific items that the customer would like to have included in her order?private room  How will the manager accommodate those needs? one long table accommodate well chair,large cake orfer the dining room

3. Underline the items from the menu that are not mentioned in the conversation:

• mini pizzas • drinks • steak • Caesar salad • cream filling

4. What is the final order that the manager wants the customer to confirm? green salad vegetarian food aptazer 

5. How and when will the order be finalized?  by phone

6. How would you describe the manager’s style of customer service? Give reasons. professional resource organization skill, adaptability. because  he can organized  the order.

Task 2:

Listen to the recording again. Record the phrases and expressions you hear. Then, with a partner, add your own expressions to the list.

Asking for information: I'd to know you have special funding

Clarifying information: 30 people in dining room, how many adults children ?adults menu,children menu, vegetarian food, large cake, cold soup. how much does diner cost?

Changing the topic: what about menu?

Closing the conversation: thank for calling I'll give you back shortly

Task 3:

Locate information relating to each of the situations above. Go to the home page of the Ontario Ministry of Small Business and Consumer Services, and then click on then Your Rights. There are four categories, within your groups, write a quick summary, and then present your findings to the class.

Friday's assignment

Friday's assignment

Your Voice on the Telephone: Tone, Intonation and Emphasis

The way you use your voice on the telephone will impact on how the message is received. Tone of voice, intonation and emphatic stress all carry meaning and can affect the way the other person perceives your message.

Tone: Because there are no visual cues, a listener must rely on the tone of your voice to determine the mood and intent of the call. For example, if you are making a complaint, your tone will be serious. If you feel that your concerns are not being addressed, your tone may change to one of frustration. If you have complained about the same problem to several people, your voice will probably have an angry tone.

Intonation: Intonation refers to the way your voice goes up and down when you are speaking. It’s important to vary your pitch to maintain the listener’s interest. Having a monotonous or flat voice makes the conversation boring for the listener. It also sends the message that you are bored with what the other person is saying.

Emphasis: Emphasis refers to the way certain words are stressed to convey meaning. For example, in each of the following sentences different words are stressed, and the meaning of each sentence is different because of it.

I was told you did the work. vs. I was told you did the work. vs. I was told you did the work.

Task 1:

Listen to segments of eight telephone conversations. Discuss the questions below.

Conversation 1: What message does the tone of the speaker convey? Why?goes down .tone was sharp complain about the severs 

Conversation 2: Describe Eleni’s tone. Describe Adam’s tone at the end of the conversation.one tone was  accusatory, one voice down 

Conversation 3 and 4: Compare the tone in the two conversations. How are they different?  the tone was serious    

Conversation 5: Describe Greg Milne’s intonation. What impression of Greg would you have if you received this message on your answering machine he is monotone

Conversation 6: Describe the caller’s tone. What kind of impression does she make?
Would you consider ordering this product based on the sound of her voice? Why? she is high pitched she is not interesting this product  

Conversation 7, 8: Which words are emphasized in each conversation? Why? How would you emphasize the words in Tom’s sentences? what henppen Tuesday thought what up Monday tailed    

app

Thursday's assignment

Thursday's assignment

Informal Calls: Calling a Friend

Task 1:

Click here to listen to two friends talking on the phone. Write the phrases you hear:

1. A phrase the caller uses to identify herself: 
 Hi Reda, this is Jane

2. A phrase the caller uses to find out if the recipient is free to chat: this is good time to talk  


3. Phrases the two friends use to change the topic: 
listen, i went you come over my house. 

4. A phrase the recipient of the call uses to signal that she wants to end the conversation:
well

5. A phrase the caller uses to cooperate in ending the conversation: 
I should you go, don't forget Friday 

Task 2:

Listen to the recording again. Listen for the phrases below and write their meanings.

1. In ages in the
long time 

2. I’m off until January 
i'm taking vacation.

3. Time for yourself 
you have free time

4. Have someone over 
invite some one over your house 

5. Seeing a man/woman 
dating 

6. Kind of faded away 
like disappear  

7. He was in IT 
 work in a information technologe depertment

8. I should let you go 
 ending the conversation

9. Take care 
see you