Monday's assignment

Monday's assignment

Task 1:

Listen to a dialogue between a customer and a restaurant manager. Answer the questions below.

1. What product or service does the customer esquire about?special diner  What are her general requirements?30 people come to diner 18 adults 12 children

2. What are the specific items that the customer would like to have included in her order?private room  How will the manager accommodate those needs? one long table accommodate well chair,large cake orfer the dining room

3. Underline the items from the menu that are not mentioned in the conversation:

• mini pizzas • drinks • steak • Caesar salad • cream filling

4. What is the final order that the manager wants the customer to confirm? green salad vegetarian food aptazer 

5. How and when will the order be finalized?  by phone

6. How would you describe the manager’s style of customer service? Give reasons. professional resource organization skill, adaptability. because  he can organized  the order.

Task 2:

Listen to the recording again. Record the phrases and expressions you hear. Then, with a partner, add your own expressions to the list.

Asking for information: I'd to know you have special funding

Clarifying information: 30 people in dining room, how many adults children ?adults menu,children menu, vegetarian food, large cake, cold soup. how much does diner cost?

Changing the topic: what about menu?

Closing the conversation: thank for calling I'll give you back shortly

Task 3:

Locate information relating to each of the situations above. Go to the home page of the Ontario Ministry of Small Business and Consumer Services, and then click on then Your Rights. There are four categories, within your groups, write a quick summary, and then present your findings to the class.