Monday's assignment

Monday's assignment

When we take notes on information we hear over the phone, we often need to write down the information quickly. The use of abbreviations is a helpful strategy while taking messages.

Task 1:

Write the full word or expression (or meaning) beside each abbreviation below. Add other abbreviations (and their meanings) you commonly use or would like to know the meaning of. Share them with the class.

1. AGM        annual general meeting                                                     13. RSVP respond soon via phone

2. apt.           appartment                                                                      14. ste.suite

3. asap          as soon as possible                                                             15. urg.urgent

4. co.             company                                                                      16. w/with

5. ext.             extension                                                                     17. w/o  without

6. FYI          for your informatio                                                          18. cc. carbon copy

7. inv.          invention invoice                                                               19. e.g.   example

8. mo.             month                                                                          21. etc.and so on

9. no. or #      number                                                                      22. i.e.  that is

10. mt.          meeting                                                                       23. vs.  versus

11. N/A         not applicable                                                                 24. p.spost ser

12. impt.  important                                                                            25. n.b.take noticeta

                                      Telephone Phrasal Verbs

Task 2:

The following are common phrasal verbs we often use while on the telephone. Match the correct meaning with each phrasal verb.

1. hold on e g	a. put the receiver down
2. put (a call) through e	b. return someone’s call
3. get through  j	c. answer a call, lift the receiver to take a call
4. hang up a	d. stop talking on the phone
5. call up l	e. connect one caller to another
6. hang on g	f. deactivate (a cell phone)
call up	g. wait
8. pick upk	h. talk louder
9. get off (the phone} c	i. to be disconnected abruptly during a telephone conversation
10. get back to (someone) d	j. to be connected to someone on the phone
11. cut off b k	k. return someone’s call
12. switch off/turn off f	l. make a telephone call
13. speak uph	m. Wait

 Task 3:

 Some phrasal verbs are separable (e.g., call someone back); others are not. Complete the chart below by putting the phrasal verbs above under the correct column.

                                                                                           

Separable	Not separable
Put a call through	get through
hold on	get back to (someone)
call up	get off (the phone)
hang up	hang on
pick up	hold on
cut off
switch off/turn off
speak up
hang up